Jane Kinnaman has been instrumental in designing, reporting and overseeing research studies on a wide variety of other products such as food chains, Disney customer incentives, pet products and city utilities.

Other Products and Services

Jane worked with Millward Brown, a large advertising research supplier, in designing surveys to measure advertising awareness and effectiveness.

Advertising Research

The Kinnaman Group worked with Avery, a large manufacturer of office products, to gauge interest in new product ideas, catalogue assessments, product use and satisfaction.

Office Products

Jane has conducted a wide variety of studies for Kaiser Permanente, a large HMO, both on the corporate level and divisional level. These studies explored all aspects of health care satisfaction.

Renal care facilities benefited from research aimed at patient satisfaction with facilities and needs assessments of those with limited resources.

Health Care

Worked for J.D. Power & Associates on syndicated research as well as custom studies for a large number of automotive and motorcycle manufacturers.

As Customer Satisfaction Manager for Toyota Motor Sales North America, Jane developed many tools for divisions and dealerships to use in securing higher levels of buyer and service satisfaction through customer market research.

Maritz Market Research Automotive Division - Jane worked with a large number of General Motors as well as Asian vehicle manufacturers in developing and executing custom research studies.

With The Kinnaman Group, Jane helped Buick to design their yearly dealer meetings through research aimed at providing ongoing feedback from dealership participants.

Automotive

Industry Experience

Working with Hilton Hotels, Jane analyzed internal research results for individual hotel properties, and designed and executed a wide variety of research studies focused on various aspects of hotel satisfaction.

Hotel Research